Last updated: September 29, 2026
This Privacy Policy explains how HomeFlow Plumbing LLC (“HomeFlow Plumbing,” “we,” “us”) collects and uses information when you visit homeflowfl.com or contact us through it.
Information We Collect
Information you give us. When you submit our service request form, we collect the information you enter: your name, phone number, email address (optional), the service you need, your city, and your message. If you call or email us, we receive your phone number or email address and whatever you tell us.
Information collected automatically. Like most websites, our hosting and security providers automatically log technical information such as IP address, browser type, device type, pages visited and the date and time of the visit. This is used to deliver the site, keep it secure and troubleshoot problems.
Cookies. The site uses cookies that are necessary for it to work and stay secure. We do not currently use advertising cookies. If we add analytics or advertising tools in the future, we will update this policy.
How We Use Your Information
- To respond to your request, schedule service and communicate with you about your job
- To prepare estimates, perform work and handle billing
- To keep records of the work we do
- To operate, secure and improve the website
- To comply with legal obligations
How We Share Information
We do not sell your personal information. We share it only as needed to run our business, for example with:
- Service providers that host the website, deliver email, or provide customer management and scheduling tools
- Suppliers or subcontractors when needed to complete your job
- Government agencies when a permit or inspection requires it, or when required by law
These providers may only use your information to provide services to us.
Text Messages and Calls
If you give us your phone number, we may call or text you about your service request or job. We will not send marketing text messages unless you have agreed to receive them. Message and data rates may apply. You can reply STOP to opt out of text messages at any time.
How Long We Keep Information
We keep information for as long as needed to provide service, keep business and tax records, and meet legal requirements, and then delete or de-identify it.
Security
We use reasonable measures to protect your information, including encrypted connections (HTTPS). No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Choices
You can ask us to access, correct or delete the personal information we hold about you, subject to records we are required to keep. Email help@homeflowfl.com or call (239) 518-4198.
Children
This website is not directed to children under 13, and we do not knowingly collect personal information from them.
Links to Other Sites
Our site may link to other websites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact Us
HomeFlow Plumbing LLC
Phone: (239) 518-4198
Email: help@homeflowfl.com